Privacy & cookie policy

01Information We Collect

Information you give us:

• Contact details: your name, email address, phone number and company.
• Project information: plans, specifications, images and reference materials you send us for your project.
• Billing details: the information needed to invoice you. Card payments are processed by our payment provider; we do not store your full card number.

Information collected automatically:

• Usage data: your IP address, browser type, the pages you visit and how long you stay on them.
• Cookies and similar technologies: see the Cookies section below.

02How We Use Your Information

• To deliver our services: to quote, produce and deliver your project.
• To communicate with you: to answer your questions and send you updates about your project.
• To improve: to understand how the Website is used and make it better.
• For marketing: to send you news about our services, only if you agreed to receive it. You can unsubscribe at any time.
• To meet legal obligations: to comply with the law and protect our legal rights.

03Text Messages

Agreement to receive messages: Providing your phone number signifies agreement to receive informational text messages from RLT Visualization Studio about your inquiry or project.

Frequency and costs: Message frequency may vary. Standard message and data rates may apply.

Help and opt-out: Reply HELP for assistance or STOP to stop receiving messages at any time.

Your mobile number: We do not sell or share your mobile number or text messaging consent with third parties for their marketing purposes.

04How We Share Your Information

We do not sell or rent your personal information. We only share it:

• With service providers that help us run the Website and our business, such as hosting, email, scheduling, payment processing and analytics. They may only use your information to provide their services to us and must keep it confidential.
• When the law requires it, or in response to valid requests from public authorities.

05Cookies

Cookies are small files stored on your device when you visit a website. We use them to make the Website work and to understand how visitors use it.

• Essential cookies: needed for the Website to work.
• Analytics cookies: help us understand how visitors use the Website, using aggregated information.
• Functional cookies: remember your preferences and enable features such as embedded videos and scheduling.

You can block or delete cookies in your browser settings. Some parts of the Website may not work properly without them.

06How Long We Keep Your Information

We keep your information only as long as we need it to deliver our services, keep records of our projects and meet our legal, accounting and tax obligations. After that, we delete it or make it anonymous.

07Data Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

08Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate.
• Delete your information, subject to legal exceptions.
• Object to certain uses of your information.
• Withdraw your consent at any time, where we rely on it.

To use any of these rights, contact us using the details below. We will reply as soon as possible.

09Children’s Privacy

The Website and our services are intended for businesses and adults. We do not knowingly collect information from children under 13.

10Changes to This Policy

We may update this policy from time to time. We will publish any changes on this page and update the date at the top.

11Contact Us

If you have any questions about this policy or how we handle your information, contact us: